The public Master Service Agreement has a dedicated section covering refunds and cancellations.
What to expect
Refunds and cancellations are governed by the written terms in the Master Service Agreement and any written acceptance or invoice that expressly overrides it for a specific order.
Why timing matters
Whether a refund is available often depends on whether the order was accepted, whether work has started, and whether hard costs or third-party expenses were incurred.
Best practice
If you need to cancel, send the request immediately and identify the order clearly. The earlier the company is notified, the easier it is to determine what can still be stopped.