A returned or failed payment can delay handling and may affect whether the company continues work on the matter.
Why this matters
The Master Service Agreement allows the company to require prepayment for certain services and to suspend services for nonpayment under its written terms.
What to do right away
- Contact the company as soon as you learn the payment did not clear.
- Reference the affected matter or invoice.
- Ask what balance remains outstanding and how to cure it.
Practical point
If the order is time-sensitive, do not assume work will continue normally after a payment problem. Resolve the issue directly and promptly.