Once an order has been accepted, the answer usually depends on how much work has already been performed and whether any direct costs have already been incurred.
What to expect after acceptance
The Master Service Agreement distinguishes between requesting an order and the company’s written acceptance of it. Once accepted, fees and hard costs can already be tied to the job depending on the work performed.
Possible consequences
- A full refund may not be available.
- You may still owe for work already performed.
- Hard costs may remain your responsibility if they were incurred on your behalf.
Best next step
Send the cancellation request immediately, reference the order clearly, and ask what costs have already attached to the matter.