Those labels are best understood as practical workflow indicators that tell you where the matter sits in the service lifecycle.
Plain-English status guide
- Assigned: the matter has been received and is in the workflow for service handling or dispatch.
- Attempted: at least one service attempt has been made and documented.
- Served: service has been completed, though the final proof package may still be in process.
- Completed: the service work and associated completion handling for the order are finished.
Why labels can vary
Portal wording and status design can vary by workflow and account setup. What matters most is understanding whether the job is waiting to be worked, actively being attempted, already served, or fully closed out.
Portal screens and options can vary based on your account, permissions, and the type of work you order. If you do not see the option referenced below, contact CNY Process Solutions for help.
When to ask for clarification
If a status label matters for a filing deadline, motion, or hearing, confirm the meaning on that specific matter rather than relying on assumptions.