You should look for the matter status and the completion documentation tied to that order.
What completion usually means
Once service is completed, the company’s workflow is designed to provide the necessary documentation so the client can continue the matter with less administrative drag.
What to look for
- An automated email from our system acknowledging service is complete
- A portal status showing that the work is complete or served
- An affirmation or affidavit of service, depending on what was ordered or needed
- Any related filing confirmation where applicable
Portal screens and options can vary based on your account, permissions, and the type of work you order. If you do not see the option referenced below, contact CNY Process Solutions for help.
If you are unsure
If the status is not clear from your account view, contact the company and reference the matter directly so the current state of the file can be confirmed.