Start by treating the portal as a workflow snapshot: it should tell you whether the order is waiting, active, served, or closed out.
A practical way to read status labels
- Look first for whether the matter is still pending, actively being worked, served, or completed.
- Then look for any related notes, documents, or linked invoices tied to the matter.
- If the portal shows an attempt-based status, review whether additional information is needed from you.
Portal screens and options can vary based on your account, permissions, and the type of work you order. If you do not see the option referenced below, contact CNY Process Solutions for help.
Do not rely on labels alone
If you have a court or client deadline, pair the portal status with the actual proof or notes on the matter whenever possible.
Best next step when unclear
Contact the company with the order reference and ask for a plain-language explanation of the current status and the expected next step.