Past orders are typically easiest to locate through the account areas tied to services and invoices.
Best starting points
- Manage Services for historical service records
- View/Pay Invoices for billing-linked order history
- Any document areas tied to your account and matter records
Portal screens and options can vary based on your account, permissions, and the type of work you order. If you do not see the option referenced below, contact CNY Process Solutions for help.
Helpful information to have ready
- Matter or case reference number
- Approximate service date
- Recipient name
- Invoice number
If you need archival help
If you do not see an older file in your account view, contact the company and provide enough detail to identify the matter accurately.