Office hours are Monday through Friday, 9:00 AM to 5:00 PM.
Office hours
Monday through Friday, 9:00 AM to 5:00 PM.
Service timing is different from office hours
Service-attempt windows can include morning, afternoon, evening, and in some cases Saturday attempts, so field work may extend beyond normal desk hours.
Best practice
If you have a deadline-sensitive issue outside office hours, submit it as early as possible and make the urgency clear in writing.